Material and Care:
The rope is raw cotton, unwashed, so the products will soften with use and washing though they will still hold their shape. The rope works are washable but some shrinkage and color bleeding from the thread may occur. Hand/spot cleaning with a mild detergent is the best and safest option. Be sure to test on an inconspicuous area first! You are responsible for the care of the pieces you purchase and I can't be held liable if damages occur from improper care.
Unless otherwise listed as "currently in stock" in the item description, each piece is available as made-to-order as noted in the description. Please allow 3-4 weeks from the time you place the order to time of shipping preparation for made-to-order pieces. For these items please note that photos are representative of the general product in size, shape, and configuration. Because each piece is handcrafted, the actual item you receive will have its own unique marks, stitching, shape and details that might vary from the representative photos.
If you see a one-of-a-kind piece that you would like to purchase but it is sold out, you can contact me and I might be able make remake it for you. Re-made pieces are not exact copies but will be similar in size, shape, and color.
Custom pieces, Commissions and Collaborations:
We often work on special orders, custom pieces, and commissioned works. Please contact at email@example.com to discuss how our work may be a part of your project. Custom work and comissions will be considered based on current workload and compatibility.
Payment is made through PayPal or Stripe. Most major credit cards are accepted and you do not need a paypal account to process your order. Shipping costs and any applicable sales tax are added at time of checkout. If you do not want to use Paypal or Stripe you can contact me to make other arrangements. New York State residents pay sales tax.
Shipping and Shop Policy:
For made-to-order pieces please allow 3 weeks to time of shipping preparation. For "currently in stock" and one-of-a-kind pieces please allow 3 days to time of shipping preparation. Please allow 5-10 business days for actual shipping time. Shipping is typically by USPS Priority mail. If you have a preference for another service please contact me with 24 hours of placing your order and include your order number in the subject line of the email. International orders are accepted - add the item to your cart and select your country to see the shipping charges for your order. By purchasing internationally from our website you are importing goods into your country and may be required to pay the import taxes imposed by your country (Duties), which typically must be paid by the person receiving the package. We strongly recommend that you check your country's customs and import policies before placing an international order from us in order to avoid any surprise import fees imposed by your country - you can use this online calculator to estimate any additional import fees: http://www.dutycalculator.com/new-import-duty-and-tax-calculation . We have no way of paying these fees and they are the responsibility of the person purchasing/importing the products. If you live locally or are going to be in the NYC area send me an email and we can arrange for local pickup. You can either email me prior to your purchase and I'll send you a discount code to waive the shipping fees, or you can write in the special instructions section at check out that you would like to pick it up and I will refund the S&H fees.
PLEASE NOTE: Doug Johnston Studio is not responsible for any delayed, lost, stolen, or damaged packages. Refunds are not issued for these reasons. Because most of our pieces are made to order please be sure to read the measurements and descriptions carefully for your order. The pieces will vary somewhat in dimension and shape but we do our best to replace the appearance in the images presented. If you want to exchange a piece you ordered because you decided you would rather have a larger piece/different color/just don't like it/etc. we will only accept unused pieces in their original packaging with the hang tag. We will not pay for return shipping and we will charge a 15% restocking fee. Refunds are determined on a case-by-case basis, but generally not issued unless there is a clear mistake on our part. Please contact us within 5 days of receiving your order to discuss a refund. We do our best to quality-check each piece before shipping, but in the unlikely event that you recieve a order with quality issues please contact us. Again, refunds are not issued unless there is a clear mistake on our part.
Please contact us at firstname.lastname@example.org. 日本語でのお問い合わせは Attn:Tomoe とご記入ください。